Front Desk Officer
HILTON HOTEL CANADA
To provide and promote a professional, high quality, front line focused services to customers. The post holder will be responsible for managing and executing administrative support activities for the company. Whilst ensuring excellent service standards and high customer satisfaction are maintained.
Key Responsibilities :
Oversees and administers the day-to-day activities of the office; develops policies, procedures, and systems which ensure productive and efficient office operation.
Provides assistance and support to staff in problem solving, project planning and management, and development and execution of stated goals and objectives.
Supervises the work of employees in supporting roles, including assigning workload and monitoring employee performance.
Performs research and analysis on specific issues, as required, and independently prepares non-routine letters and/or reports, which may be highly sensitive and confidential in nature.
Serves as the primary point of administrative contact and liaison with other offices, individuals.
Organizes and facilitates meetings, conferences, and other special events; coordinates and attends committee meetings, and participates in committee discussions, as appropriate.
Coordinates the disposition and/or resolution of individual problems and disputes involving faculty, staff, and/or members of the general public, as they arise.
Oversees the operation of office accounts, and plans and monitors expenditures; as appropriate, develops and/or coordinates budgets for the office and associated accounts.
Provides and/or oversees provision of staff support to the office, to include handling walk-up and phone interactions, maintaining calendars and responding to incoming correspondence, handling day-to-day problems and situations, and provision of secretarial support.
Assists in the coordination, supervision, and completion of special projects, as appropriate.
General administrative and clerical support
Coordinating incoming and outgoing mail, packages, and deliveries
Maintaining office records, including records of all office expenses
Stocking and distributing office supplies
Performs miscellaneous job-related duties as assigned.
Demonstrated passion for excellence with respect to treating and caring for customers
Skill in budget preparation and fiscal management.
Ability to use independent judgment and to manage and impart confidential information.
Ability to analyze and solve problems.
Ability to plan, develop, and coordinate multiple projects.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Skill in organizing resources and establishing priorities.
Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues.
Skills in the use of database management, word processing, spreadsheet, and/or presentation software.
Organizing and coordinating skills.
Ability to foster a cooperative work environment.
Ability to communicate clearly and professionally, both verbally and in writing.
Strong decision making and analytical abilities.
Strong detail orientation and communication/listening skills.
Willingness to work a flexible schedule and occasional overtime when needed.
Possess a strong work ethic and team player mentality.
Self-Starter, hardworking, mature, independent and practical
Get-it-done and execution focused
Responsive and sensitive to both business and legal issues.
Honest and dependable
Passionate, strategic, takes ownership
Excellent stakeholder management skills
High bar for excellent and strong analytical skills
Tolerance for ambiguity, but has the intellectual depth to develop structured path forward
Has “thick skin” and is able to handle complaints and unpleasant customers.
Has a pleasant, patient and friendly attitude.
Completed degree(s) from an accredited institution
2 years of directly related experience managing at least one of the following functional areas: fiscal services, administration and/or human resources
Remuneration : Competitive and based on experience
Timeline for onboarding : Immediate
interested applicant must have an international passport to resume work in Canada and training in china.
send your CV to email: hiltonhotel@t-online .de